Privacy Policy
Draft for clinic and legal review. This wording is posted for review and is not yet final. It is not legal advice.This practice respects your privacy. This policy explains what information we collect when you use this website and book a consultation, why we collect it, and how we protect it. By using this website and booking, you agree to this policy.
Who we are
This website is operated for the private practice of Dr. Keith Richardson, MD, FRCSC, a head and neck surgeon in Montreal, Quebec. The practice is responsible for the personal and health information you provide. The person responsible for personal information at the practice is Jill Richardson, who can be reached at [privacy email to be added].
What we collect
- Contact and identity details such as your name, email, phone number, location, and preferred language, entered when you book.
- Health information you choose to share, such as the concern you describe, relevant history, and any medical records, imaging, ultrasound, pathology, referral letters, or photos you upload.
- Booking details such as the visit type, dates, and appointment information.
- Payment information. Deposits and payments are handled by our payment provider. We receive confirmation that a payment was made and the amount. We do not store your full card number.
- Basic technical information needed to operate and secure the website.
Why we collect it
We use this information to schedule and manage your consultation, to review your concern and any records before your visit, to communicate with you about your appointment, to process deposits and payments, to run the day to day administration of the practice, and to meet our professional and legal obligations. We do not sell your information.
Booking and intake
When you book, you provide the details needed to schedule your visit and to help Dr. Richardson understand your concern in advance. Providing health details is your choice, and sharing more can help make your consultation efficient.
Medical records you upload
You may upload documents such as imaging, ultrasound, pathology, referral letters, or photos. We store these securely and use them only to review your concern and prepare for your consultation. Uploading is optional.
Payment and deposits
Deposits and payments are processed by a third party payment provider that specializes in secure payments. Your card details are handled by that provider, not stored by us.
Video or phone consultations
If your consultation is by video or phone, the call uses a third party tool and is used only to deliver your consultation. Please join from a private place. Separate virtual care consent applies before a virtual visit.
Who can access your information
Your information is available to Dr. Richardson and to practice staff who need it to schedule, review, and deliver your care. We do not share it with anyone else, except with the service providers described below, where required or permitted by law, or with your consent.
Service providers
We use trusted service providers to run the website and the booking process. These include website hosting, secure data storage, payment processing, and communication tools. They act on our instructions, and where they handle personal or health information we expect them to protect it.
Where your information is stored
We store personal and health information on servers located in Canada. Some service providers that operate the website or process payments may handle limited information outside Quebec or outside Canada as part of providing their service. We take reasonable steps to protect your information wherever it is handled.
How long we keep it
We keep your information only as long as needed for the purposes above and to meet professional and legal record keeping obligations, then we securely delete or de-identify it.
Your rights
You may ask to see the personal information we hold about you, ask us to correct it, or ask questions about how it is handled. Contact us using the details below.
Keeping information secure
We take reasonable administrative and technical measures to protect your information. No system is perfectly secure, but we work to reduce risk and to respond quickly if a problem occurs.
If a privacy incident happens
If a confidentiality incident affects your information and presents a risk of serious harm, we will take steps to contain it and will notify you and the appropriate authorities where required.
Contact
[privacy email to be added]
Changes to this policy
We may update this policy. The current version is always posted on this page.